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MailSync Help Centre


Learn how to sync SendGrid Events to your HubSpot timeline

How MailSync works

Learn how Mail Sync works with HubSpot. Check out our HubSpot market place listing here for a demo video & information.

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SendGrid manual webhook config (sub-user accounts)

Manually configure the webhook settings in SendGrid and set the events you would like to push to Mail Sync for...

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SendGrid API key with restricted access

Our APP only needs minimal access to function. Ensure you have enabled "Email Activity" and "Event Notification" on...

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How do I install the HubSpot MailSync plugin?

Here are the quick easy steps to connect the plugin Once you have created an account, follow the on-boarding steps...

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Pricing FAQ's

Got questions about how our pricing works? Do I need to enter my credit card details to get started? No! No credit card...

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Whitelisting IP addresses for SendGrid API keys

Follow the steps below to whitelist IP addresses in your SendGrid account. 1. Access IP Access Management Log in to...

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How to use MailSync

So you have connected everything up? Nice work! Check out the guide below on the ins and outs. Where to find SendGrid...

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SendGrid extra info (subject line etc)

Further enhance the info stored in HubSpot by upgrading your SendGird account. Our app listens for web-hook events from...

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Lists and workflow triggers

Automate / report on SendGrid events that have Sync'd to HubSpot When MailSync creates timeline events you can also...

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Why is my account suspended? (High use)

To help avoid high billing costs we review and suspend accounts at certain event counts to help protect your account....

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Where do I see the events in HubSpot?

You will find the events logged on the HubSpot contact timeline. Go to the contacts area in HubSpot Search for a...

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Group unsubscribe mapping

Using HubSpot workflows you can unsubscribe certain contacts from HubSpot subscription groups. You will need:

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What happens when my trial expires?

When your trial expires we will ask you if you would like to upgrade to a paid plan. When your trial expires we will...

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How long does it take to sync events?

The amount of time it takes to sync events varies based on if you have upgraded your SendGrid account to pull...

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Data security

Security controls we put in place to protect customer data and the security of the application. Below we have outlined...

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Where do I find the plugin?

Once connected SendGrid events will automatically start logging in HubSpot. Once connected SendGrid events will...

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What data do you store?

We store the bare minimum required to make the application function. We store the bare minimum required to make the...

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What other information can you pull in?

We can also pull extra information like the subject line, click and open count. We can also pull extra information like...

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How to uninstall the MailSync app

We're sad to see you go! Follow these steps to fully disconnect your account. Our APP works a little different to most....

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Contact creation & MailSync

How MailSync creates or updates HubSpot contacts When a contact already exists in HubSpot with the same email address...

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