AI Services: Transform How You Solve, Build, and Grow
We Solve for the Customer Journey and Business Processes
We help businesses unlock the power of AI in a way that is practical, people-first, and aligned to your growth goals.
As a HubSpot Elite Partner and an AI-first consultancy, we work with organisations across Asia Pacific and North America to bridge the gap between strategy and implementation.
We don’t just drop in tools. Our AI services are built around two core streams:
1. Customer Journey AI to elevate how your customers experience your business,
2. Business Process AI to strengthen your internal operations.
Together, they deliver immediate customer impact and long-term efficiency for your teams.
Customer Journey
AI Pillars.
Elevate the customer experience — from first touchpoint through to loyalty:
Assistants, Agents & Automation:
Custom GPT assistants, HubSpot agents, and agentic workflows. We handle discovery, scoping, build, training, and handover with optional retainer support.
AI ROI Packages: Audit and maturity assessment, ROI-focused training, a packaged GPT, and strategy workshops to prove uplift and accelerate campaigns.
AI Discovery & Maturity Scoring:
C-level discovery and consulting sessions with a readiness score, actionable recommendations, and a 90-day roadmap to guide next steps.
Business Process
AI Pillars.
Strengthen your operations with clean data and reliable governance.
Data & Data Lakes:
Data readiness assessment, connector plan, and HubSpot-aligned lake setup. An enterprise-mandatory step that ensures reliable foundations.
Customised AI Training & Literacy:
Role-aware literacy workshops, baseline survey, compliance guidance, and stack recommendations (with optional certifications).
AI Consulting & Advisory:
Standalone discovery or ongoing advisory hours embedded into projects. Tangible deliverables every month to keep AI adoption compounding.
AI will impact your people, processes, and technology, so change management cannot be an afterthought.
We help you build a thoughtful, people-focused change plan that ensures your teams are engaged, equipped, and ready for change. Because technology alone doesn’t deliver outcomes, people do.
Being great at AI doesn’t make someone a great employee—and not being an AI expert doesn’t make someone a bad one.
That’s why we design AI solutions with your whole team in mind, tailored to deliver the right level of information, support, and automation so everyone can succeed. This Relational AI approach is what will help you to stand out on your AI journey.
Why Engaging.io?
At Engaging.io, we make AI approachable, practical, and scalable. Every solution we design is fit-for-purpose, easy to adopt, and built to scale.
Elevate the customer experience — from first touchpoint through to loyalty.
Reduce friction in sales, marketing, and service.
Personalise journeys with data-driven insights that improve conversion and retention.
Strengthen your operations with clean data foundations and reliable reporting.
Upskill your people with AI literacy and enablement programs.
Remove bottlenecks through internal assistants and practical automation.
Use cases include:
Healthcare patient portals with medication reorders and treatment plans
Partner portals for onboarding, resource libraries, and reporting
Investor dashboards with payment history and real-time portfolio data
"Honestly, we had a huge project to complete in a very small amount of time, but I felt confident the entire time with Engaging. The expert team at Engaging has really changed our Marketing playing field, going above and beyond at every step of the way. I can’t wait to work with them again, and I can’t recommend them highly enough."
Anne-Marie Prince
Associate Manager Marketing Automation
Frequently asked questions
We cover both Customer Journey AI (customer-facing improvements like assistants, agents, and personalisation) and Business Process AI (back-office efficiencies, data foundations, training, and advisory services).
We solve with HubSpot at the core of our solutions. For data lakes, we work with leading platforms such as Databricks, Snowflake, AWS, and Google Cloud (see our Data Lakes page for more detail). When it comes to building assistants and workflows, we focus on the “big four”: ChatGPT, Claude, Gemini, and Microsoft Copilot.
Both. We provide consulting to identify opportunities, and implementation services to build custom assistants, workflows, and reporting that deliver real business outcomes.
No. Our approach is to align people with AI — giving your staff the tools to work smarter and focus on high-value activities, not replacing them.
It starts with a conversation. We’ll review your people, processes, and technology, then recommend a tailored AI enablement package that fits your goals and budget.
We’re a HubSpot Elite Partner, so HubSpot is at the core of many of our solutions. But we also integrate AI across platforms, ensuring your tech stack works seamlessly together.