CX, UX & prototyping

Think of every brand you interacted with where you loved the experience. Be that brand...

We use design thinking principals to reframe your brief, to then find solutions to that brief that provide your users with the experience or product they truly want. Then we build prototypes to test usability.

I have had the distinct pleasure of working with Todd McPhee on three occasions, across three industries, throughout my career. The reason I continue to collaborate with Todd is he brings a plethora of gifts to the table: an in depth knowledge in his field, sharp analytical skills, and is a creative thinker and strategic planner with well-considered ideas. Todd delivers projects that satisfy the needs and budget of his clients, always with an eye firmly focused on future growth. On a personal note, I value Todd’s business morality and overall decency. I hope we have the opportunity to work together again in the future.
Deane Brosnan
Shangri-la Hotel Sydney

Your User (or your customer, consumer, client, friend…) should be at the centre of all your product or service’s touchpoints. Your brand, your packaging, your language, your colours, your ads, your website, your communications and follow up – these are all direct interactions and opportunities to communicate your brand to your target market. But it shouldn’t be one way – don’t forget to check in with your customers and see how they feel about those interactions!

Every digital solution we build from a digital perspective has your target market at the heart of it, with the holy grail being the seamless and authentic representation of your brand across all your collateral.

Design thinking & prototyping

We use design thinking principals to reframe your brief, to then find solutions to that brief that provide your users with the experience or product they truly want. Then we build prototypes to test usability. All over the course of a few weeks!

We think this is a much better solution to just ‘sinking $300,000 into a website you think your customers might like’… sound good to you? Drop us a line, we love getting down and dirty in a design brief.

 

Want some help with CX, UX & prototyping?