CX, UX & prototyping

Think of every brand you interacted with where you loved the experience. Be that brand...

We use design thinking principals to reframe your brief, to then find solutions to that brief that provide your users with the experience or product they truly want. Then we build prototypes to test usability.

EIO were an integral member of the project team in delivering the Federally funded Business Energy Advice Program (BEAP) by Business Australia. They supported the program with: • Built a middle ware application to collect customer data from the BEAP Kentico website and a third party provider • Created a survey form that collates customer data and outputs a detailed report on their energy efficiency and ways to improve • Automate the sending of reports to customers • Sync all data with HubSpot • Push relevant data to third party provider via API • Automate 12 month follow up survey and associated data sync

Anthony Cooper
Business Australia

Your User (or your customer, consumer, client, friend…) should be at the centre of all your product or service’s touchpoints. Your brand, your packaging, your language, your colours, your ads, your website, your communications and follow up – these are all direct interactions and opportunities to communicate your brand to your target market. But it shouldn’t be one way – don’t forget to check in with your customers and see how they feel about those interactions!

Every digital solution we build from a digital perspective has your target market at the heart of it, with the holy grail being the seamless and authentic representation of your brand across all your collateral.

Design thinking & prototyping

We use design thinking principals to reframe your brief, to then find solutions to that brief that provide your users with the experience or product they truly want. Then we build prototypes to test usability. All over the course of a few weeks!

We think this is a much better solution to just ‘sinking $300,000 into a website you think your customers might like’… sound good to you? Drop us a line, we love getting down and dirty in a design brief.

 

Want some help with CX, UX & prototyping?