CX, UX & prototyping
Think of every brand you interacted with where you loved the experience. Be that brand...
We use design thinking principals to reframe your brief, to then find solutions to that brief that provide your users with the experience or product they truly want. Then we build prototypes to test usability.
Having now experienced 2x onboarding journeys with HubSpot with the support of Engaging, I need to let you know their processes were excellent. Always organised, keeping us on track and ensuring “all bases” were covered along the way. Looking forward to our continued experience with HubSpot and the benefits and insights it will bring our team.
Your User (or your customer, consumer, client, friend…) should be at the centre of all your product or service’s touchpoints. Your brand, your packaging, your language, your colours, your ads, your website, your communications and follow up – these are all direct interactions and opportunities to communicate your brand to your target market. But it shouldn’t be one way – don’t forget to check in with your customers and see how they feel about those interactions!
Every digital solution we build from a digital perspective has your target market at the heart of it, with the holy grail being the seamless and authentic representation of your brand across all your collateral.
Design thinking & prototyping
We use design thinking principals to reframe your brief, to then find solutions to that brief that provide your users with the experience or product they truly want. Then we build prototypes to test usability. All over the course of a few weeks!
We think this is a much better solution to just ‘sinking $300,000 into a website you think your customers might like’… sound good to you? Drop us a line, we love getting down and dirty in a design brief.