Creative realists.

Our aspirations

To partner with clients and other agencies to help them succeed

To learn big through failing small

To build big daring hairy digital things

To leave the world a nicer place than how we found it

About us
What we do

We love doing good work with good people and hopefully this page will show you how.

We’ve been partnering successfully with medium and large global organisations for over 13 years.

Our purpose is to align humans with technology to create better customer experiences and drive business outcomes.

We’re systems and process experts. We have deep experience across a number of platforms and are able to make objective recommendations based on our assessment of your needs.

We are 100% referral-based.

We are an award winning HubSpot partner 5 years running and one of the only global HubSpot partners to have Advanced Implementation Certification plus Platform Enablement and Onboarding accreditations.

We were recognised as HubSpot’s #1 for HubSpot Advanced CRM Implementations globally.

We are HubSpot’s top performing global integration partner and a HubSpot Connect partner with a number of apps in the HubSpot Marketplace.

EIO Awards & Accreds-REV-Stacked


We specialise in the following services for medium to large companies;

  • Tech stack audits & systems architecture
  • HubSpot setup & onboarding
  • HubSpot CRM migrations
  • Advanced CRM implementations
  • Systems integration
  • HubSpot CMS development
  • Complex portal and website design and development
  • Marketing & media implementation & attribution reporting

We know that tech and CRM projects succeed when there is a complete alignment between people, process and technology.

Technology – We recommend and implement technology that will automate and personalise a contact’s journey to being a customer.

Process – We build out technical processes from “audit” through to “go live” that best suit your business needs to help drive success.

People – We work with your team to ensure they are ready to adapt to new systems and processes.

We work with clients to ensure all these are aligned.

People Technology Process

Improving our clients’ business is our business.

So why not contact us to see how we can improve your business!


Todd McPhee

Todd’s been in the media industry for over 25 years. He founded Engaging in 2009 because he saw how digital was going to be able to deliver exciting and measurable returns for his clients. He still has the knack for identifying new and emerging tech that will impact the industry. He’s an honest man who really enjoys direct contact with his clients.

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Michelle O’Keeffe

Michelle has been in marketing strategy for nearly 20 years. Michelle got involved in Engaging from Day 1 with the conviction of creating a business that ‘does great work with great people’, including clients, partners and staff. A born problem solver, she immerses herself in clients’ businesses and reconstructs their sales & marketing activities to ensure they operate to deliver directly on the business’ objectives. Michelle is passionate about maintaining a company and company culture that leaves the world a better place than we found it.

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Ralph Vugts

Ralph has been building and architecting platforms for over 15 years. Passionate and curious, he’s an a-typical developer who understands how users interact with the systems he builds. He understands that systems need to be human-friendly. Ralph loves working in an industry that is constantly changing and disrupting itself.

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Geff Harper

Geff’s been in design for over 20 years, in digital for more than 10. Geff uses User-Centred Design principles to develop CX and UX that delivers for clients. He loves problem solving, leading design sprints and prototyping. Geff advocates strongly for user feedback and enjoys the challenge of creating solutions that positively impact user behaviour and interaction with technology.

LinkedIn Icon   Connect with Geff Harper on LinkedIn


Exceptionally well-organised team and operation who were able to deal with our multi-country-based team. A real pleasure working with them and they made what was a very tight timeline feel easy. Would highly recommend and would be keen to work with them again. Brilliant.

Matt Morgan

We have worked with on several projects. The team is knowledgeable, highly skilled, invested and patient. Todd took the time to really understand our problem and helped to build a plan to engage a new audience for Cancer Council. The results were amazing. Highly recommended!

Jill McGarn
Cancer Council Australia

Having now experienced 2x onboarding journeys with HubSpot with the support of Engaging, I need to let you know their processes were excellent. Always organised, keeping us on track and ensuring “all bases” were covered along the way. Looking forward to our continued experience with HubSpot and the benefits and insights it will bring our team.

Joanne Wilson
People & Operations Manager, Entire OnHire

Their HubSpot and inbound expertise are second to none. Not only did go above and beyond to assist us to meet multiple aggressive deadlines, they have always been able to provide fast, undivided attention especially in critical moments. We are impressed with the quality of work and dedication with the team at

Eva Knutsson
Customer Communications Manager, Mortgage Choice

EIO were an integral member of the project team in delivering the Federally funded Business Energy Advice Program (BEAP) by Business Australia. They supported the program with: • Built a middle ware application to collect customer data from the BEAP Kentico website and a third party provider • Created a survey form that collates customer data and outputs a detailed report on their energy efficiency and ways to improve • Automate the sending of reports to customers • Sync all data with HubSpot • Push relevant data to third party provider via API • Automate 12 month follow up survey and associated data sync

Anthony Cooper
Senior Manager Energy Efficiency, Business Australia

Get in touch, We love to talk