When you're a national leader in air conditioning, customer support can't be an afterthought. For our client, a innovative Australian manufacturer, keeping support systems siloed across tools was cooling their efficiency—and heating up frustrations.
Facing an expiring Zendesk licence and a fractured support experience, they were ready for a change. They didn’t just want a new platform—they wanted a smarter, more scalable way to service customers and internal teams alike.